The player had confirmed that he had used a match bonus, but there was no bonus money left in his account. After our team had intervened and communicated with the casino, the casino had informed the player that his withdrawal had been successfully processed and paid. The player had later confirmed receipt of his funds, and the issue had been resolved. The player from Ireland requested assistance regarding an indefinite account closure at DuxCasino and a pending withdrawal of €5,000.
The only time I faced trouble was while withdrawing my winnings. The verification took long time due to which withdrawals were stuck. Getslots Casino was established in 2020 and has been levelling up the gaming experience of online casino players since then.
- The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved.
- The player from Germany was experiencing difficulties obtaining her tournament winnings.
- We determine the overall user feedback score based on the player feedback submitted to us.
- The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds.
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After almost a month, the payout was credited back to his player account. It had taken more than three weeks for the player to receive his money. The issue had been resolved, and the player had confirmed the receipt of his winnings.
The casino eventually approved his withdrawal request, and he confirmed the receipt of his winnings. The player from Colombia deposited €140 but faced issues withdrawing funds due to the casino requiring an IBAN. Colombian banks provided only SWIFT codes, and other digital bank accounts and wallets they held did not support IBAN. The casino had not enabled alternative withdrawal methods or currencies.
The player from Switzerland, who had previously had positive experiences with the casino, faced a delay in withdrawing their 1000 USDT. www.insidermonkey.com Although their account was verified, they had been waiting for two weeks and had received no further updates after being told they would be contacted via email. The issue was resolved as the player confirmed that the money had been paid.
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You can also mark the games as your favourite and view them in a separate section. The player from Colombia experienced a delay in receiving a 396 USDT crypto withdrawal, which had exceeded 72 hours despite a 24-hour processing time. We advised the player to wait up to 14 days for the withdrawal to be processed. The player from Austria tried to withdraw his winnings, but the casino canceled the withdrawal probably due to deposits made from a third-party payment method. The player later confirmed that the casino returned his winnings and he managed to withdraw the funds successfully, therefore we marked this complaint as resolved.
Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam. The player confirmed passing full KYC verification and winning without an active bonus. Eventually, the withdrawal was approved, and the complaint was marked as resolved by us. The player from the United Kingdom had been attempting to withdraw £2386 since September 25, 2024, and had kept receiving assurances that the funds would be processed soon.
Player’s payout was delayed and winnings were reduced.
The https://spinline.online/vip/ player had stated that she hadn’t changed her betting behavior and was surprised by the sudden account closure. After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player from Mexico had started playing in May 2024 and successfully verified his account. After winning 1919 EUR and completing the wagering requirements, the casino rejected his withdrawal and requested additional documents.